Privacy Policy

Effective Date: 08/26/2025
Cove and Compass PLLC
www.coveandcompasscounseling.com

1. Introduction

Cove and Compass PLLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our therapy services, in accordance with applicable federal and Texas state laws.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information: name, email address, phone number, mailing address, date of birth
Health Information (Protected Health Information or PHI):
- If you are a client, we may collect health-related information in compliance with HIPAA and the Texas Medical Privacy Act, including: mental health history, medical history, treatment notes, insurance information (if applicable)
Automatically Collected Information
- We may use cookies or similar technologies to collect certain information automatically, including: IP address, brower type, device information, pages visited, and time spend on the site

How We Use Your Information

We use your information for the following purposes:

To provide therapy and mental health services
To communicate with you regarding appointments, treatment, or administrative issues
To comply with legal and regulatory requirements
To improve our website and services
To process payments (if applicable)

How We Share Your Information

We do not sell or rent your personal or health information. We may share your information in the following situations:

With service providers: Such as billing or IT support, who are bound by confidentiality agreements
With your consent: For communication with other healthcare providers, family members, or others at your request
For legal reasons: To comply with court orders, subpoenas, or other legal obligations
To prevent harm: If we believe disclosure is necessary to prevent serious harm to you or another person

Your Rights

Under HIPAA and Texas law, you have the right to:

Access your medical records
Request amendments to your health information
Request restrictions on how we use or disclose your information
Request confidential communications
File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us using the information below

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing them with your information.

Minors

Our services are intended for individuals aged 18 and older unless provided with parental or guardian consent. We do not knowingly collect personal information from children under 13 without verified parental consent.

Texas Medical Privacy

Under the Texas Medical Privacy Act, you have additional rights regarding how your health information is shared and accessed. We comply fully with Texas state law in maintaining your privacy and confidentiality.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Cove and Compass PLLC
14205 North MoPac Expressway Suite 570 #443813
Email: karaallen@coveandcompasscounseling.com
Phone: (512) 677-9669

You may also file a complaint with the Texas Medical Board or the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) if you believe your privacy rights have been violated.